After seeing the outcomes of a client project of ours, Allsop approached us, keen to hear about how we could achieve similar results for their commercial investment team.
Allsop fee earners were spending too much time distributing information to clients, and the client experience wasn’t as streamlined and easy to use as it could be.
As well as improving the end-user experience, we saw this as an opportunity to help improve the way in which Allsop engaged with clients, save them time, and free them up to go above and beyond for clients.
After all, Allsop knew how they could better service their clients, but their technology was holding them back.
As a result of the new system, Allsop saw widely positive feedback from stakeholders and clients, who saw value in the improved online experience and refined processes.
The system’s automated processes and ease of use resulted in an estimated 139 days time saved across the team annually. With much of the process now automated, this freed them up to focus on the human side of ongoing client care.
estimated resource days saved annually
The system Huddle produced for us has streamlined the due diligence process, made us more informed about investors and increased our value proposition for leads and existing clients.
Mark Dansky, Associate Partner – Allsop LLP
We continued to develop the system in partnership with Allsop through several phased updates.
After the initial rollout of the system, we gathered valuable client feedback and used this to launch multiple phases of releases focussing on improving usability and design.
Our work for Allsop has gone on to:
- Be featured on the Innovation 100, showcasing the most innovative business ventures in the North West
- Be shortlisted for Best B2B Project at the 2018 Big Chip Awards
- Enabled us to be shortlisted for Small Agency of the Year at the 2018 Construction Marketing Awards