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Working with us

Solving complex problems with bespoke, innovative solutions is what we do

We’ll build an understanding of your business in order to work together effectively, delivering a solution that meets and exceeds your requirements, even the ones you didn’t know you had.

How we work

Continual improvement is one of our core values. We’re always learning, enhancing our services and streamlining our processes to ensure that we deliver the very best to our clients.

We are proud of our long-standing high client satisfaction – our current NPS score is 75% (industry average is 60% source) and our current CSAT score is 100% (as of 7th June 2024).

Our processes

Our tried-and-tested processes guide us through your project and give you visibility on what’s happening.

Structured at a high level, but flexible with the details, projects benefit from our delivery expertise and fit around you.

Regardless of whether you’re a project client, or a retained client, we will take the same consistent approach.

Dedicated project manager

Project plan and clear scope of work

Regular progress updates

All work tested by us before you see it

Predictable budgeting

We don’t bill you for our time, but for the outcomes we deliver.

Rather than using hourly or daily rates, we give you a fixed outcome for a fixed investment, which will only change if the deliverables change.

We will plan a roadmap and budget with you, and you can have confidence in what we’re delivering and the budget required, and that there won’t be unexpected costs down the line.

Outcomes

Our primary focus is on delivering business-driving outcomes for our clients.

Think we can work together?

If you have a project in mind, we can help to articulate the challenge, explore different options, chart the path and reach the summit.